Return Policy

Last updated: October 11, 2026

Our clothing is made to order. If something is wrong with your order, contact us at mail@oceanaura.store so we can help.

Damaged, defective, misprinted, or incorrect items

Check your order when it arrives. Please report any damage, printing defect, or incorrect item as soon as possible and within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the item and, where relevant, its packaging.

We will review the issue and arrange a replacement or refund for a confirmed problem at no additional cost to you. Please contact us before sending anything back so we can give you the correct instructions.

Size changes and change of mind

We do not offer returns or exchanges simply because you changed your mind or selected the wrong size, except where applicable law gives you that right. Please check the product measurements before ordering. If the item you receive is a different size from the one you ordered, contact us under the section above.

Missing or delayed orders

If an order has not arrived by its estimated delivery date, email us promptly. For a shipment that may be lost in transit, please contact us no later than 30 days after the estimated delivery date so we can investigate with the fulfillment provider and carrier. If the shipment is confirmed lost, we will arrange an appropriate replacement or refund.

If tracking says delivered but you cannot find the package, check the delivery location, household members, and carrier, then contact us. We will help investigate; a delivered scan alone does not guarantee an automatic replacement. Any rights you have under applicable law still apply.

Cancellations and changes

Email us as soon as possible if you need to cancel an order or correct its details. Production can begin shortly after an order is placed, so we cannot guarantee that a cancellation or change can be made. We will confirm whether your request is possible. This does not limit any cancellation or refund rights you have by law, including rights relating to shipment delays.

Refunds

We will let you know the outcome of your request. Approved refunds are returned to the original payment method, and we will confirm when the refund has been issued. Your bank or payment provider controls how long it takes to appear in your account. Any legally required refund deadlines apply.

Your consumer rights

This policy does not exclude or limit rights or remedies that cannot be waived under applicable consumer law. Where those rights provide a longer period or a different remedy, they take priority over this policy.